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100% Confidence Guaranteed!

All items sold by Petco Direct are covered by Consumer Guarantees that cannot be excluded under the Australian Consumer Law. If goods are faulty, Petco Direct or the manufacturer will replace them free of charge or provide you with a full refund.

All products that leave our warehouse are inspected prior to being sent. Please check your order carefully and in the event of any damage in transit, we will require evidence by way of photographs of this damage within 24 hours of you receiving your order.

Petco Direct does not accept any liability for damage incurred beyond our control, including misuse, negligence or defective installation.

Lamps and Bulbs

We offer a 14 day warranty for all blown lamps and bulbs for PICKUP ORDERS ONLY. If you can bring in the blown bulb, we will replace it for free. If you cannot bring in the blown bulb, we cannot replace it.