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100% Confidence Guaranteed!

Faulty Products

You are entitled to return any item that is deemed faulty within a reasonable timeframe from the date the sale agreement took place. If an item has a minor defect, we will provide a repair or offer you a replacement or a refund. If an item is found to have a major manufacturing defect, you are entitled to receive an identical replacement or one of similar value, receive a refund or keep the goods and receive compensation for any other reasonable foreseeable loss or damage. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au


Returns

If you are dissatisfied with a product, we will accept returns up to 14 days from purchase and may issue you with a refund or exchange. The product must be unopened and in its original packaging and the customer is responsible for the original shipping fees and the cost of the item’s return. This includes freight costs associated with ‘free shipping’ orders.


What do I do if I have been sent the wrong item?

All the parcels are carefully packed but in the unlikely event that you have ended up with a different item, please call or email us on sales@petcodirect.com.au. We will endeavour to rectify the error immediately at no cost to you.


What do I do if I have been sent damaged goods?

If goods are damaged on arrival, please take photos of the parcel in the exact same condition it arrived to you and email them immediately to us. We will immediately organise new goods to be delivered and may have a courier come and collect the damaged goods at no cost to you.