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Privacy Policy

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Petco Direct understands the importance of protecting the privacy of our valued customers and are therefore committed to handling all personal information with the utmost of care. Petco Direct will only use your personal information when it is necessary for us to deliver you a service. Petco Direct will not use or disclose your personal information to other parties unless we first obtain your consent or unless required by law. Payment information is NEVER stored on the internet with our system.


We collect the following personal information:

  • Name, home address and your date of birth;
  • Contact details including telephone numbers, email address, work address and mailing address;
  • Pet ownership details including past purchase history;

We collect personal information for the following reasons:

  • Providing you with products you have requested;
  • Developing and improving our products and services;
  • Marketing;
  • Processing payments;
  • Providing information and responding to queries in relation to our goods and services

If you do not agree to us using your personal information for marketing purposes, you may advise us by email at sales@petcodirect.com.au.

Petco Direct use cookies to better tailor our information and services to meet your needs. Cookies may record information about your visit, including the type of browser and operating system you use but does not give access to your computer or any other information about you. You are free to set your browser to limit certain tracking or to decline cookies.

If you have any queries or concerns about the manner in which your personal information has been collected or handled by Petco Direct please contact us.