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FREE shipping on most orders over $49

*Petco Direct will deliver to most areas within Australia. All purchases over $49 are free of charge excluding some Regional and Remote destinations. To check your postcode, simply enter your postcode on checkout. Excludes certain bulky items.


How will my order by shipped?

Petco Direct use a combination of Australia Post and couriers and therefore may not be able to deliver to PO Boxes or Parcel Lockers. If you have any special delivery instructions, you are able to comment on check out. We will do our best to provide you with the most convenient delivery service possible. With most items we supply tracking numbers so if you are waiting for an item, please look up the tracking number before you contact us. If you need any information we are always happy to help.


Do I need to be home for delivery?

You will need to be home to accept your delivery. If you are not at home, our courier will leave a calling card with a telephone number to arrange another suitable time for delivery however, if unable to arrange this, they may deliver the product back to us. If returned, we will contact you to arrange another delivery time (at an additional cost) or we will offer you a refund minus incurred delivery costs.


How long will it take to arrive?

Orders are usually despatched within 1 to 2 days of receiving your order Petco Direct pack orders Monday to Friday excluding public holidays. Delivery times may vary depending on stock availability, size and destination.


We do not currently ship outside of Australiia.